Social Media Can Be The Biggest Hostage-Taker In Your Company

With tanks to our guest blogger Ineke Poutney

UnknownIf you think I am going to applaud you for banning your staff from using Social Media for personal reasons during working hours you would be missing the point entirely.

I have been reading an interesting Report about the Police and their use of Social Media which made very interesting points about the use of Social Media as a tool to connect with the public.

However, I couldn’t help thinking there was a gaping hole in the Report.  What happens when the public cannot use Social Media to contact the Police (for instance, because “this account is not monitored 24/7”)?

There is a major problem with “Corporate” Social Media accounts.  They never inspire me with confidence as to the service I am likely to receive from the company behind them.

On the one hand they are never as “human” as people’s personal accounts, on the other hand they always go “off air” when the member of staff in charge of them leaves the office.

And this is where my comment about Social Media being “the biggest Hostage-Taker in your company” stems from.

If your company only operates whilst the person in charge of your Social Media accounts is glued to their desk – and you don’t provide anything which is likely to break down, blow up, or malfunction in any other way, outside your hours of business – you must be one of the lucky ones.

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Who to follow on Twitter in Surrey

It was great to have folk advise the SMPL team via social media  that our Roger had been recognised for his twitter feed in Surrey – especially as when he started on that journey a poll in the local paper suggested he should give it up! Here is the article:

Reblogged with grateful thanks from the Get Surrey feed.

19 JAN 2016 UPDATED 12:48, 19 JAN 2016 authored BY JAMES CHAPPLE

Unknown-1Twitter broke on Tuesday morning so everyone had to find another way to procrastinate.

Well, that at least was our excuse right here at Get Surrey HQ in Guildford.

The outage started to creep across the network from around 8.30am, with people experiencing difficulties accessing the main Twitter site, Tweetdeck and mobile services.

The Down Detector website saw a spike of more than 2,500 reports of issues with Twitter connectivity at around 8.30am on Tuesday morning. Blimey!

By midday, the social networking site seemed back up and running – albeit with a few glitches – to the relief of millions of tweeters.

We’d already prepared seven Surrey Twitter accounts we really think you should follow. Here’s the list:

1. @SurreyRoadCops
Surrey Police’s Roads Policing Unit do a fantastic job making their round-the-clock work policing of the county highways network and motorways accessible.

They share pictures and information from major incidents across the county, from serious accidents likely to cause major delays to animals invading the road.

Their presence on Twitter helps defuse sometimes tense or frustrating situations for motorists by providing honest, up-to-date information – and explaining why the police had to act as they did in certain circumstances.

2. @RGSWeather
This is the Twitter account of Reigate Grammar School’s weather station. It provides a fascinating insight into local weather patterns, and takes a more in-depth look at professional forecasting, all tailored to the east Surrey area.

It also is a good source of information, updates and images during major weather events, such as the flooding we saw last year.

3. @BadSouthernRail
We all get frustrated when our commute doesn’t go to plan. So when you’re stuck on a train somewhere near Redhill, have a butcher’s at Bad Southern Rail and imagine what it would be like if a cat, or a dinosaur, or a hippopotamus was, in fact, running Southern Rail.

It might just make you a tad more sympathetic in the circumstances, although I’m not sure we can hold out for any miracles.

(n.b. you can follow the actual Southern Rail account via @SouthernRailUK, which is pretty helpful and is updated very frequently, as is the amazing @SouthernMalachi account).

4. @SurreyFRS
Like the road cops, Surrey Fire and Rescue Service’s official Twitter account is a vital source of honest, up-to-date information about ongoing incidents involving the county’s firefighters.

It provides images and context during the initial, often uncertain stages of a major fire – and does its bit in the community, as we saw just last week when the team at Woking fire station bought a new toy fire engine for a young boy after they had to cut his old one off his finger!

5. @Firesnapper999
An ex-firefighter who now spends time helping build the profile of particularly Hampshire firefighters on the Surrey-Hants border.

Often working in tandem with the guys at Rushmoor fire station in Farnborough (@Rushmoor02), Firesnapper’s tweets will give you a really helpful insight into the day-to-day (and night-to-night) work of the fire service.

6. @rogernield2703
Mr Nield is a former Runnymede neighbourhood police inspector, who was appointed MBE in the Queen’s New Years’ Honours for his services to raising IMG_4442-1awareness of policing through social media, specifically Twitter.

He said: “It’s about people in the community and people coming together to try and drive crime and antisocial behaviour out.

“Using social media helps reach a group of people you would never normally be able to speak to.

7. @GetSurrey
Sorry, but we’re a shameless bunch here. If you’re not already following us via @GetSurrey, do hit that blue follow button.

We aim to bring you all the latest breaking news, traffic and travel from across Surrey every day through our #SurreyLive blog – and as much more on top of that as we can.

And you’ll find it all on our Twitter feed, which runs from 6.30am to 11.30pm every day.


We’re not too bad a bunch.